Faqs

💎 Are your products authentic?

Every item in our boutique is carefully authenticated.

• Preloved designer bags, clothing, and watches come with certificates of authenticity.

• Jewelry is solid 18K gold and crafted with precision.
  Authenticity guaranteed for all items.

🛍️ What condition are your preloved items in?

All preloved items are well maintained and inspected.

• Photos and condition notes are provided for each item.

• Minor signs of wear are always disclosed.

📿 Can I return or exchange jewelry?

Jewelry cannot be returned or exchanged.
Each piece is carefully described with weight, size, and material details to ensure confidence in your purchase.

👜 What about returns for bags?

Preloved designer bags are eligible for refund only if proven not authentic.

• Every bag includes authentication documentation.

• We guarantee authenticity and stand behind every item.

🛒 How do I place an order?

1. Browse our collections.

2. Select your items and click “Add to Cart”

3. Complete checkout with secure payment options.

🌍 Do you ship internationally?

Yes! We offer worldwide shipping with tracking.

• Items are carefully packaged for safe delivery.

• Shipping times vary by destination.

💳 What payment methods do you accept?

We accept:

• Major credit cards

• PayPal

• Shopify Payments

All checkouts are secure and encrypted.

📩 How can I contact you?

Email: [your email]
Or use our Shopify contact form.
Response time: 24–48 hours.